Customer touchpoint map template

Visualize the paths your customers take to design the best experience

A customer touchpoint map allows you to visualize the paths your customers take when they interact with your business — whether that’s signing up for your service, purchasing a product, or talking to a representative.

Any team, from marketing to product, to sales and even HR, can use this template to think through the various touchpoints they have with customers and users to improve the overall experience.